Hi, I’m Suresh Babu. I don’t usually write long introductions about myself, but since you are here, let me tell you how this all started. I was born and raised in Tirupati. For me, seeing devotees walk towards Tirumala has always been a normal sight. Early mornings, crowded streets, families carrying bags, elders walking slowly with support — this has been part of my life since childhood. As I grew older, I began noticing something more closely. Many families who came here were visiting for the first time. They didn’t know which hotel area was best. They were unsure about transport. Some had elderly parents who couldn’t walk much. Some had small children. I have personally seen people looking stressed even before their darshan began. And I used to think — they have come with so much faith. Why should they feel confused or tense in a place that is meant to give peace? That thought stayed with me. In 2005, I decided to start Balaji Tour Package. There was no big business plan at that time. It was simply a decision — if I know this city well, I should help people navigate it properly. Initially, I handled things myself. Coordinating vehicles, guiding families, answering calls at odd hours. Slowly, people began trusting us. One family would refer another. Over time, this small effort grew. Today, we have served more than 50,000 devotees. On an average day, we assist around 150 pilgrims. We operate our own fleet of more than 40 vehicles and buses because if something carries our name, it should remain under our direct supervision. That way, we can take responsibility without excuses. We have received over 720 reviews with a 4.2-star rating. I am thankful for that. But what matters more to me are the personal messages and phone calls where families say, “Our trip was smooth. Thank you.” That is why we continue.